Purpose and legal basis:
The purpose of this Privacy Policy is to provide information about the rights that both Users and Visitors have under:
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR) on the protection of natural persons with regard to the processing of personal data, repealing European Directive 95/46/EC.
Law 34/2002, of July 11, on information society services and electronic commerce (hereinafter, LSSI-CE)
Organic Law 3/2018, on the Protection of Personal Data and the Guarantee of Digital Rights
“REOLUM RENOVABLES SL” (hereinafter the Company) guarantees, applying the principle of proactive responsibility, according to which the Data Controller is responsible for compliance with the regulatory and jurisprudential framework, the protection and confidentiality of all personal data provided to us, in accordance with and in compliance with the provisions of the aforementioned regulations.
Data controller:
The person responsible for and owner of this website is “REOLUM RENOVABLES SL., with registered office at Calle Alberto Aguilera 7, 4I, 28015 Madrid, with CIF B42748731 and registered in the Commercial Registry of Madrid.
To contact us, please email admon@reolum.com
Purpose:
All data provided to the Company by users of this website as a result of browsing the website, consulting or contracting any service or product, or any transaction or operation carried out, will be included in a record of personal data processing activities, created and maintained under the responsibility of the Company, essential to provide the services requested by users, or to resolve any queries or questions raised by our visitors, and will be processed by the Company, among others, for:
- Respond to, manage, and answer queries, questions, and requests made by users through the available support or communication channels.
- Maintain, fulfill and control the contractual and pre-contractual relationship between users and the Company.
- Improve the Company's web pages or tools, as well as its products and services, in order to offer better quality and service to the user, develop new products/services, or improve the entity's internal processes.
- Send commercial communications about products and services, whether your own or those of third parties.
- Conduct studies for statistical purposes that may be of interest to the Company or third parties.
- Comply with legal obligations.
Legitimation:
The legal basis for processing your data is your consent by checking the box on the contact form, the contractual relationship when you purchase one of our products or contract one of our services, or the legitimate interest to address any queries or complaints you may have and to manage the collection of amounts owed.
Confidentiality:
Any personal data we may collect through this Website or through various communications we maintain with you will be treated confidentially, and we undertake to maintain its confidentiality in accordance with applicable law.
Recipients:
Your data will not be shared with third parties, except for those public or private entities to which we are legally required (Public Treasury, Judges and Courts, Law Enforcement Agencies, etc.).
Furthermore, the Company's data processors, i.e., the service providers who need access to your personal data in the performance of their duties, may have access to your personal data, always requesting your prior permission through clear and secure options that allow you to make decisions. The service providers who access your personal data generally work in the information systems, technology, call center, and other sectors.
Communication:
No international transfers of personal data will be made for any of the purposes indicated in this privacy policy.
Conservation:
Your personal data will be retained for as long as strictly necessary to achieve the purposes for which it was collected, taking into account the risks involved in such processing, contractual and legal obligations, internal data retention policies, and our legitimate business interests described in this Privacy Notice and Cookie Policy.
The Company will retain your personal data once your relationship as a user has ended, in accordance with the blocking obligation, for the period of time required by current legislation to address the responsibilities arising from the processing.
Safety measures:
The data provided will be processed in accordance with the terms established in the GDPR and the (LSSI-CE). To this end, the Company adopts the legally required levels of protection, having implemented all technical measures at its disposal to prevent loss, misuse, alteration, and unauthorized access by third parties. Users should be aware that Internet security measures are not impregnable, and therefore the company is not responsible for the user's use of the data (including username and password) used on our website. Our staff adheres to strict privacy regulations, requiring third parties contracted to provide support services to comply with the same rules and standards, as well as permission to verify their compliance.
Exercise of your rights:
We inform you that you may exercise the following rights:
- a) Right to access your personal data, to know which are being processed and the processing operations carried out with them;
- b) Right to rectification of any inaccurate personal data;
- c) Right to delete your personal data, when this is possible (for example, by legal requirement);
- d) The right to request the restriction of the processing of your personal data when the accuracy, legality, or necessity of processing the data is in doubt, in which case, we may retain them for the exercise or defense of legal claims.
- e) Right to object to the processing of your personal data, when the legal basis that authorizes us to process it among those indicated is our legitimate interest. The company will stop processing your data unless it has a compelling legitimate interest or it is necessary for the exercise and defense of legal claims.
- f) Right to data portability, when the legal basis that authorizes the company to process your data is the existence of a contractual relationship or your consent.
- g) Right to revoke the consent granted to the company
The exercise of the aforementioned rights can be exercised at any time and free of charge, either by writing to our address: Calle Alberto Aguilera 7, 4I, 28015 Madrid, or by email, attaching your identification data (photocopy, photograph or scan of your ID) for both means.
If you believe that any type of violation has been committed in the use of your data or the protection of your rights, you may file a complaint, free of charge, with the assistance of a lawyer or solicitor, with the Spanish Data Protection Agency, through its electronic office: https://www.aepd.es by Mail: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid or by Telephone: 901.100.099 and 912.663.517.
Minors:
Minors under the age of 14 may not use the services available through the Website without the prior authorization of their parents, guardians, or legal representatives. Parents, guardians, or legal representatives will be solely responsible for all actions carried out through the Website by minors in their care, including the completion of forms containing said minors' personal data and, where applicable, the marking of accompanying boxes. In this regard, and to the extent that the Company cannot control the age of users, parents or guardians must implement the necessary mechanisms to prevent minors from accessing the Website and/or providing personal data without their supervision. The Company assumes no liability in this regard.
Updates:
The Company reserves the right to modify this privacy policy in order to adapt it to any new or modified legislation or jurisprudence that may affect compliance with it.
The Privacy Policy was last updated on March 23, 2020.